What a difference a year makes: Indonesia’s most successful merged telco learns lessons for Industry 4.0 and customer experience | VanillaPlus
Less than 18 months ago financial markets reacted badly to news of the planned merger of Indonesia’s second and third largest mobile network operators (MNOs), with credit rating agency Fitch, for example, placing Indosat on Negative Watch. This year, Vikram Sinha, president director & CEO of Indosat Ooredoo Hutchison had a vastly-improved AA+ story to … Read more